Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@lankeleisidirect.com. Please note that returns will need to be sent to the following address: contact customer service for return address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@lankeleisidirect.com.

Any ebike order cancellation before shipment will be charged an 10% process fee, and customers can only get a 90% refund of the total order price.

Any ebike order change such as change of address or exchange for items after shipment will be charged 100£ as a change fee.

Model change

If it is not a quality problem, the product will not be returned or exchanged after receiving it.

To be eligible for replacement, the bicycle must have not been used within 14 days, be free of dirt, dust or any fragrance, and be packaged and in the same condition as when you received it.

If you request to replace the model within 14 days after receiving the goods, you will need to bear the round-trip shipping cost, a total of 400$ (the shipping fee for the returned model: $200, the shipping fee for the new model: $200). After 15 days, the bicycle shall not be changed under any circumstances.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

Fashionable wear (hats, etc)
All accessories
Special orders
Used items except in EXTREME cases of breakage/malfunction
LATE OR MISSING REFUNDS
If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@lankeleisidirect.com.

Refund
1. For any product that you return correctly in accordance with this policy, we will refund the price you paid to us.
2. We will not refund you the original shipping costs associated with the returned product.
3. We will not refund to you any costs incurred in returning the product to us.

Improper return
1 If you return a product that violates this policy, and you do not have any other legal right to refund or exchange the product:
(a) We will not refund the purchase price or exchange the goods;
(b) We may keep the returned products until you pay us. Additional fees that we may charge for re-delivery of returned products
(C) If we do not receive the additional payment within 14 days, we may dispose of the product by ourselves.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.